Customer Service

100% Money Back Guarantee

We are so certain that you will be completely satisfied with our holistic, natural products, that we offer an unconditional money back guarantee.

Simply try our products for at least 30 days. If you are not completely satisfied – for any reason – return the product to us for a complete refund less shipping fees.

It’s simple, no return authorizaion numbers, or hassles.  Just return all opened and unopened product containers, plus your name and invoice or order number, to:

Premier Bioceuticals, LLC
PO Box 78391
Indianapolis IN 46278

All refunds will be credited using your original payment method. Refunds will be processed within 3-10 business days after receipt of your return.  Of course, you will be notified as well.

If you have any questions about our return policy, or want to follow up on your return, please contact us using email at the following address:

info@premierbioceuticals.com

Terms and Conditions

Please read carefully before ordering.

Premier Bioceuticals LLC strives to ensure that our products achieves the highest quality and purity. We cannot guarantee, however, that any of our products will produce specific results for all people. Please keep in mind that every person is different and will respond differently to supplementation.  As always, please consult with a health care practitioner if you are considering the use of any supplement.

Policy for Returns, Refunds, and Replacement Orders:

(applying to orders shipped to addresses within the United States):

  • All products may be returned within 60 days of shipment
  • Shipping charges will not be refunded for returned orders
  • Bulk orders returned will be refunded their full amount less a shipping charge (only applies to orders under $250).
  • When only part of a multi-bottle order is returned unopened, customer will be charged the full price for the bottle(s) not returned and issued a refund for the remaining balance
  • Orders not delivered due to our error or lost in transit will be re-shipped at no additional charge.
  • Orders not delivered due to customer error will also be re-shipped at no charge.  We understand that accidents happen and you shouldn’t be punished for it!
  • Returns will be processed promptly and will usually be in the form of a credit to the originating form of payment.

Policy for International Orders

(applying to all orders shipped to non-U.S. addresses):

  • International delivery times are not guaranteed.  Normal arrival times are 7-12 business days.  However, this is an approximate and sometimes orders arrive later.  Best to email us if you have yet to receive your order.
  • Customer is responsible for paying any taxes, duties, or other fees assessed upon importation by the customs agency of the destination country.
  • Premier Bioceuticals is not responsible for shipments delayed or denied entry by customs but we are sympathetic and will attempt to ensure product arrives safely.
  • Shipping fees for orders denied entry by customs or refused by the customer will not be refunded. This includes any fees assessed by USPS for return shipment to the United States. If the cost for return exceeds the value of the product, the package will be abandoned and no refund will be issued. Otherwise, a partial refund will be issued once the product has been returned. The amount refunded will equal the full cost of the order minus any charges assessed by UPS for delivery and/or return.

Return and Refund Instructions

Send returns to:

Premier Bioceuticals LLC.
P.O. Box 78391
Indianapolis, IN 46278

For all returns, please include:

  • Your name
  • E-mail address
  • Order number (if available)
  • Copy of your paper invoice or a printed copy of your e-mail receipt.
  • Reason for return.

Because returns may occasionally be lost in transit, we recommend (but do not require) using a reliable delivery service (e.g. UPS Ground, FedEx Ground, or Express Mail) that offers tracking or delivery confirmation. Premier Bioceuticals will issue a refund to your credit card (or other form of payment used) within two business days of receiving your return.

By placing an order, you understand and agree to these Terms and Conditions of Sale.

Shipping and Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return Policy

You may return any product we sell that you are unsatisfied with for a full refund (less shipping costs).

You should expect to receive your refund promptly once we receive your returned shipment. The general time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, email us, or call.  No RMA’s needed.  Just ship back to us whatever you are returning along with your name and any other pertinent information. We will notify you via e-mail of your refund once we’ve received and processed the returned item. It is a good idea to insure your package in case it does not arrive safely to us at:

Premier Bioceuticals
Attn: Returns
PO BOX 78391
Indianapolis, IN 46278

International Shipping

Our international shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Unless otherwise noted, free shipping offers do not apply to international orders.

We offer fast, reliable shipping via USPS International. In some countries, DHL may also interface with local carriers for the final delivery of your package.

The following international shipping chart should assist you in determining when your package will arrive:

Country Processing Time Time in Transit Expected Delivery
Australia 1-2 Business Days 2-3 weeks 4-6 weeks
Canada 1-2 Business Days 2-3 weeks 2-3 weeks
Japan 1-2 Business Days 2-3 weeks 2-3 weeks
United Kingdom 1-2 Business Days 2-3 weeks 2-3 weeks
All other Countries * 1-2 Business Days 4-6 weeks 4-6 weeks

*Represents all other countries available in our Ship-To list

Important Notice Regarding International Shipments:

There are many country specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon on their inspection.

Any duties, tariffs, or local taxes that may apply to your order are your responsibility.

Premier Bioceuticals cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied.

Our prices do not reflect any of these additional charges. These fees are determined by a local customs office and Premier Bioceuticals cannot be responsible for any such fees incurred.

Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended.

International Customer Addresses

To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit.

International Tracking information

We currently do not provide tracking information for international packages. You will receive a shipping confirmation once your order is processed and shipped by our fulfillment center. Please email us atinfo@premierbioceuticals.com if your package is taking an extended period of time to be delivered. We will track the package with the carrier to understand the delay.

Privacy Policy

At Premier Bioceuticals we are committed to protecting your privacy. Below you will find our Privacy Policy and measures we take to protect your personal information.

  1. How we make shopping safe.
    We employ the Internet’s strongest security technologies, including Secure Sockets Layer (SSL). Your personal financial information necessary to complete your transaction is transmitted over the Internet in a safe and encrypted format using the latest security techniques.
  2. What are cookies and what do they do?
    “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies to remember information you gave to us so you don’t have to reenter it each time you visit our site. Note your browser must be set to accept cookies in order for our site to be fully functional.
  3. Will Premier disclose the information it collects to outside parties?
    We never share your information — that means never credit card information or email address — with any third parties.
  4. What is your email policy?
    First, know that we respect communicating with you and will not abuse this priveledge. We send email order confirmations and email order updates to you after you have submitted an order. We also may send email promotions to you after you have submitted an order or filled out a form on any of our sites. We strive to make all our communcation with you relevant and never overly frequent. We understand that no one wants their inbox filled with too many emails. Of course if you prefer, you may always opt out via the usual methods.